Web Order Return Policy

Laurent Lighting’s main goal is customer service and customer satisfaction. The return policy for your new item if you are not satisfied is 10 days from delivery date.

1. All returns are subject to a 30% Restock Fee within 30 Days in Original Packaging, Uninstalled and Subject to RGA Approval from Manufacturer. Special Orders, Discontinued and Sale Items are Non-Cancelable/Non-Returnable.
2. Inspection of the merchandise is the sole responsibility of the customer at the time of delivery. Trucking and courier drivers are not authorized to inspect merchandise. No returns on special items.
3. To process a web order return, please call customer service at 475-400-4700 or email us at [email protected]. Returns will be assigned an Return Authorization. The RA is required for all returns to be processed.
4. Returns will not be accepted beyond the 10 day time period.
5. Return items are required to be in the new condition they were revived and have not been installed.
6. Returns may be completed at the showroom. The original receipt is required for processing the refund.
7. Buyers are responsible for all shipping costs to return the item unless delivered item is damaged or incorrect item.
- Damaged Merchandise is fully refundable including shipping costs. Damaged items must be reported to Laurent Lighting within 24 hours of delivery.